Quality Assurance is about how we will ensure that you, our client, receive the home care service that you deserve and require. We dedicate ourselves to ensure that our service is not only effective but is given to you with dignity and respect.
After you first contact us we will arrange a visit to you in your home at a convenient time for you. We will discuss your needs and if you decide to engage us we will provide you with a written Support Plan. Your Support Plan will provide you with details of the service we will provide to you. It is our commitment to you. Every 3 months we will contact you to enquire if you are happy with our service or to see if we need to make any changes.
Of course you are free to contact us at any time to let us know how we are doing.
Care Quality Commission
Sunshine Coast Support is registered with The Care Quality Commission. You can click on the attached if you wish to see exactly what the Care Quality Commission do. Basically they are a Government body who ensure that Care Agencies are acting correctly in the services that they provide. They inspect all agencies regularly to ensure this is the case. Sunshine Coast Support registration with the Care Quality Commission ensures that we are qualified to employ staff, provide you with personal care such as washing and dressing as well as giving you any medication you require.
Support With Confidence
Support with Confidence is similar to The Care Quality Commission. However it is an organisation fully supported by East Sussex County Council. They ensure that agencies like Sunshine Coast Support are providing the best possible service to their clients. If you want to learn more about Support With Confidence see their website: http://www.eastsussex.gov.uk/supportwithconfidence
All our home care staff are fully trained and dedicated to providing you with an excellent and caring service. All staff have been checked under The Disclosure and Barring Service. (This was formerly known as the CRB check)
We hope the above will give you the confidence to feel that Sunshine Coast Support will provide you with the best home care service you could receive.